Refund policy
Return & Refund Policy
Last Updated: September 27, 2025
Thank you for shopping with My Resin Lab. We want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may request a return or refund for items purchased through our website.
1. Digital Products (Courses, Downloads, and Online Content)
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All sales of digital products are final.
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Once a resin course, downloadable file, or any other digital content has been purchased and/or accessed, we do not offer refunds, returns, or exchanges.
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By completing your purchase, you acknowledge and agree to this policy.
2. Physical Products
We accept returns or exchanges for physical items only in the following cases:
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The product was received in a defective or damaged condition.
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The wrong item was shipped to you.
Conditions for Returns:
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You must notify us within 7 days of receiving your order.
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Items must be returned unused, in their original packaging, and with proof of purchase.
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Customers are responsible for return shipping costs unless the product was defective or incorrectly sent.
3. Refunds for Physical Products
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Once we receive and inspect your returned item, we will notify you about the status of your refund.
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If approved, refunds will be processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable, unless the return is due to our error.
4. Exchanges
If you receive a defective or incorrect physical product, you may request an exchange instead of a refund. Exchanges are subject to product availability.
5. Non-Returnable Items
We do not accept returns for:
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Digital courses, downloads, or online content.
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Gift cards or promotional items.
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Any physical item not returned within the stated return period.
6. Contact Us
If you have any questions about our Return & Refund Policy, or to initiate a return, please contact us at: